Privacy Policy

How Play Smart Canada protects and uses your personal information

Introduction

Play Smart Canada is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and participate in our raffles.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

  • Name, email address, phone number, and mailing address
  • Payment information (processed securely through third-party payment processors)
  • Age verification and residency information
  • Communication preferences and raffle participation history

Technical Information

  • IP address, browser type, and operating system
  • Website usage data and analytics information
  • Cookies and similar tracking technologies

How We Use Your Information

Play Smart Canada uses your personal information for the following purposes:

  • Processing raffle ticket purchases and managing your participation
  • Verifying eligibility and compliance with raffle regulations
  • Communicating with you about draws, winners, and important updates
  • Providing customer support and responding to inquiries
  • Improving our services and website functionality
  • Complying with legal obligations and regulatory requirements
  • Preventing fraud and ensuring the security of our platform

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To service providers who assist us in operating our website and conducting raffles
  • To comply with legal obligations, court orders, or regulatory requirements
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer or merger

Data Security

Play Smart Canada implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage
  • Secure payment processing through certified third-party providers
  • Regular security assessments and updates
  • Access controls and employee training on data protection

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

Play Smart Canada may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Play Smart Canada

Email: [email protected]

Phone: 1-800-PLAY-SMART (1-800-752-9762)

Mailing Address:
Play Smart Canada Privacy Officer
123 Sports Way, Suite 100
Toronto, ON M5V 3A8
Canada

Last Updated: January 19, 2025

This Privacy Policy is effective as of the date listed above and applies to all information collected by Play Smart Canada.

Alberta Raffle License #00000 | Ontario Raffle License #00000 | British Columbia Raffle License #00000

Please play responsibly. For help, please contact the Ontario Problem Gambling Hotline toll-free 24/7 at 1-866-531-2600 or online.